Refund policy

You have 30 days from receiving your order to request any return or exchange.

Size exchange: free of charge in Spain. In Portugal and the rest of the European Union, the customer pays the shipping for the exchange.

Change of mind or refund: return shipping costs are paid by the customer. If you use our return label, its cost is deducted from your refund: in Spain, €4.70 per return, or €6.20 if it includes a sweatshirt. The label is free for size exchanges within Spain and for defective items.

Defective product: always free of charge, with a replacement or refund at the customer's choice.

Guarantee: all our garments carry the 3-year legal guarantee from delivery.

How to return: fill in our return form (no need to sign in) or email us at info@quimarnaubcn.com with your order number. In Spain we'll email you the return label with a QR code to drop the parcel off at an InPost locker or a Correos post office; from outside Spain, we'll give you the return address.

Refund: we refund what you paid, including standard initial shipping, within 14 days of you telling us about the return, using the same payment method. We may wait until we receive the item or proof of shipment before refunding.

Condition of the item: please return it unworn and, if possible, with its hang tag. If it comes back worn or damaged beyond what is needed to try it on, we may deduct the loss in value from your refund.