Terms of service
These terms govern the purchases you make at quimarnaubcn.com, the online shop of Quim Arnau Barcelona, the trade name of Amsatou Fall Diagne (Spanish tax ID: NIF 07190746A), with registered address at Trav. de Gràcia 56, 08006 Barcelona, Spain. You can write to us at info@quimarnaubcn.com.
By placing an order you accept these terms. We recommend that you read them and keep a copy.
1. Products and prices
We describe each garment as accurately as possible. The colour may vary slightly depending on your screen.
All prices include taxes. Shipping costs are shown before you complete your purchase. The price that applies is the one shown at the time you place your order.
Each drop is a limited edition: when a size or colour sells out, it may not be made again.
2. How to buy
- Choose the garment, colour and size, and add it to your cart.
- Enter your delivery details and choose a payment method.
- Review the summary and confirm with the payment button.
- You will receive an email confirming your order.
The contract is concluded in the language in which you make your purchase (Spanish, Catalan, English, French or Portuguese). We keep the electronic record of your order and you can ask us for a copy.
3. Payment methods
We accept cards, Apple Pay, Google Pay, Bizum and Klarna. Payment is taken at the time of purchase. Payments are processed by Shopify Payments; we do not store your card details.
4. Shipping
We ship to mainland Spain, the Balearic Islands, Portugal (except the Azores and Madeira) and to the European Union countries listed on our Shipping page. We do not ship to the Canary Islands, Ceuta, Melilla, Cyprus, Malta or outside the European Union.
The shipping cost depends on the destination and is shown before you pay. Shipping is complimentary on orders from €145 to mainland Spain, the Balearic Islands and Portugal, and from €230 to the rest of the European Union.
In mainland Spain, the Balearic Islands and Portugal, delivery usually takes 24-48 working hours from dispatch, and 2-6 working days to the rest of the European Union. In any case, we will deliver your order within a maximum of 30 calendar days from purchase. If we cannot, we will let you know and you may cancel the order with a full refund of everything you paid.
More details on our Shipping page.
5. Returns and right of withdrawal
The law gives you 14 calendar days to withdraw from your purchase without giving any reason. At Quim Arnau Barcelona we extend this period to 30 calendar days, counted from the day on which you (or a person you designate, other than the carrier) receive the order. If the order arrives in several shipments, the period starts when you receive the last one.
How to return. Let us know before the period ends using our online form (“Withdraw from contract here”, in the footer of every page), by writing to info@quimarnaubcn.com with your order number, or by using the model withdrawal form at the end of these terms (its use is not mandatory).
Sending the garment back. Send it back within 14 days of notifying us. In Spain we will email you a return label with a QR code to drop the parcel off at an InPost locker or a Correos post office, with nothing to print. For returns from outside Spain, we will give you the return address. You bear the cost of the return. If you use our return label, its cost is deducted from your refund.
Condition of the garment. Please return it unworn and, if possible, with its hang tag. You are only liable for any loss of value if you have handled it more than necessary to establish its nature, characteristics and functioning (for example, trying it on as you would in a shop).
Refund. We refund everything you paid, including the original delivery costs (except any extra cost if you chose a delivery option more expensive than the standard one), within a maximum of 14 days from when you notify us of the return. We may withhold the refund until we receive the garment, or until you provide proof that you have sent it. We will use the same payment method you used, at no cost to you.
6. Size exchanges
In Spain, size exchanges are free: request one using our return form or write to info@quimarnaubcn.com with your order number and the size you want, and we will tell you how to send it back. In Portugal and the rest of the European Union, you bear the shipping cost of the exchange. Exchanges are subject to stock of the size you request.
7. Guarantee
All our garments carry the 3-year legal guarantee from delivery for lack of conformity (for example, a manufacturing defect). If you find a problem, let us know using our return form or write to info@quimarnaubcn.com with your order number and, if possible, a photo. Returning a defective garment is always free. You may choose between repair or replacement, unless one of them is impossible or disproportionate; if neither is possible, a price reduction or termination of the contract.
8. Customer service and complaints
You can send us any question, complaint or claim at info@quimarnaubcn.com. We reply within a maximum of 2 working days.
9. Applicable law and jurisdiction
These terms are governed by Spanish law. If you are a consumer, the courts of your place of residence will have jurisdiction over any dispute.
Last updated: 28 October 2026.
Withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Quim Arnau Barcelona, Trav. de Gràcia 56, 08006 Barcelona, Spain, info@quimarnaubcn.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: …………………………
Ordered on / received on (*): …………………………
Name of consumer(s): …………………………
Address of consumer(s): …………………………
Signature of consumer(s) (only if this form is notified on paper)
Date: …………………………
(*) Delete as appropriate.